We hope you love your new purchase from Intec Interiors.
We take great care with our packaging, but if the goods we send to you arrive damaged or faulty, please keep all the original packaging, including proof of purchase, and contact us within 48 hours of delivery. We require the goods to be returned to us in their original condition, and will arrange collection of the damaged/faulty product by our courier, at a time and place convenient to you. If available, we will send a replacement at no charge, however if not available we will offer a store credit or a refund. If we determine that the product was not damaged during original delivery, we may not be able to offer a replacement.
If you are not entirely happy with your purchase and wish to change your mind, please advise us within 7 days by contacting us at shop@intecinteriors.co.nz or calling us on (09) 438 5626. So long as the goods are returned in their original condition, with proof of purchase, we would be happy to offer a store credit. In this case the return costs are the responsibility of the customer, and we would recommend using a tracking system available with most couriers and postal services when returning the goods to us.
